Home 💰 Sales & Payment Processing

💰 Sales & Payment Processing

Make the checkout process simple. From charging for services to accepting tips, taxes, and gift cards, we walk you through how to ring up a sale—and handle refunds too.
By Liam Shea
• 20 articles

Setting Up Stripe Payment Processing in salonMonster

You can easily enable credit card payments and deposits to your bank account through our secure payments partner, Stripe. The setup process takes less than 5 minutes. How to Set Up Stripe ⚠️ Please complete this in a web browser (it will not work in the mobile app). 1. Open salonMonster and go to the main menu. 2. Select Settings. 3. Tap Payment processing. 4. Click Set up payment processing. You will be redirected to Stripe, where you’ll securely provide your business and banking information (in compliance with financial regulations). Once completed, you’ll be returned to salonMonster, and your payment processing will be activated immediately. Payout Timing When you accept payments, Stripe sends deposits directly to your bank account. Here’s what to expect: - First deposit delay: Your first payout may take up to 7 business days to appear in your account. - Cut-off time for deposits: Payments are batched daily at 12:00 AM UTC - 4:00 PM Pacific Time (PST) - 7:00 PM Eastern Time (EST) - Deposit frequency: Payouts are scheduled daily, but each one typically takes ~48 business hours to reach your bank. This means that if you process a payment before the daily cutoff, you can usually expect it to reach your account within 2 business days. Frequently Asked Questions ❓ Why is my first payout taking longer than expected? Your very first payout can take up to 7 business days while Stripe verifies your banking details. After that, payouts usually arrive within 2 business days. ❓ Can I change how often I get payouts? Yes. Stripe allows you to adjust your payout schedule (daily, weekly, or monthly). Log in to your Stripe Dashboard to update your preferences. ❓ What happens if I update my bank account? If you change your bank details in Stripe, payouts may be temporarily delayed until the new account is verified. Once approved, deposits will flow into your new bank account. ❓ Why is a payout delayed even after the 2 business days? There are a few common reasons: - Your bank may take longer to clear incoming deposits. - A holiday or weekend may extend processing time. - Stripe may require additional verification (they’ll email you if this is the case). ❓ How can I check the status of a payout? Log in to your Stripe Dashboard to see detailed payout information, including pending and completed deposits. ❓ Is my banking information secure? Yes. All business and banking details are collected directly by Stripe and are never stored in salonMonster. Stripe is PCI-compliant and regulated as a payment processor.

Last updated on Sep 11, 2025

💳 Connecting Your WisePOS E Card Reader

It only takes a few minutes to connect your new card reader. Follow the steps below to set up your WisePOS E and link it to salonMonster. 🔋 1. Insert the Battery & Charge the Reader 1. With the back of the device facing you, lift from the indentation at the bottom-left corner to remove the back cover. 2. Insert the battery into the slot with the gold connectors aligned at the top. 3. Charge the reader: - Plug the provided cable into the port with the lightning bolt symbol, or - Use the USB-C port, or - Use the Ethernet dock (optional). 4. Once fully charged, hold down the power button (right-hand side) until the screen turns on. ℹ️ Note: Even when not in use, leave the WisePOS E plugged in and powered on to receive automatic software updates. With a full charge, the battery lasts about 8 hours. 📶 2. Connect the Reader to Your Network 1. On first startup, the reader usually asks for Wi-Fi details automatically. 2. If not, open Wi-Fi settings manually: - Swipe right from the left edge of the screen. - Tap Settings. - Enter the admin PIN: 07139. - Select Wi-Fi settings. - Choose your Wi-Fi network and tap Connect. ⚠️ The WisePOS E only supports password-protected Wi-Fi networks. Open networks are not supported. 🔗 3. Connect the Reader to Your salonMonster Account In salonMonster: 1. Go to Settings → Payment Processing. 2. Click Register a new card reader. 3. salonMonster will now be ready to accept a pairing code. On your card reader: - If registering for the first time, the reader will automatically display a pairing code. - If not, open it manually: 1. Swipe left to right to open the Settings menu. 2. Tap Settings and enter the admin PIN: 07139. 3. Tap Generate pairing code. Back in salonMonster: 1. Enter the pairing code. 2. Click Register card reader. 3. Restart the reader: hold the Power button and select Restart to apply updates. ✅ You’re Connected! Your WisePOS E card reader is now linked to salonMonster and ready to accept payments. 🔧 Troubleshooting - If the reader doesn’t appear, reload salonMonster. - Restart the reader and reconnect to Wi-Fi if needed. - Still stuck? Contact us at [email protected] — we’ll help you get set up quickly!

Last updated on Sep 24, 2025

💰 Checking Out a Sale Using Cash or an External Payment Terminal

https://www.youtube.com/watch?v=6kJbeGPUSek 💵 Checking Out a Sale Using Cash or an External Payment Terminal You can easily check out a sale using cash or your own external payment terminal if you already have your own payment processor. ✨ Here’s How 1. Select the Appointment  Go to your Calendar and open the appointment you wish to check out. 2. Initiate Checkout  Click Checkout to begin the payment process. 3. Handle Payment  Follow one of the two steps below 💳 Integrated Payment Processing (salonMonster Payments / Stripe Terminal) If your account uses integrated payments, checkout works like this:  • Select Charge to send the total directly to your payment terminal.  • Or tap the down arrow ⌄ beside Charge to choose from:   – Card on File   – Manual Card Entry   – Cash   – Gift Card 💰 Non-Integrated Payment Processing If your account is not using integrated payments, select Add Payment. Then choose from:  • Card on File  • Manual Card Entry  • Cash  • Gift Card  • External Payments, which can include:   – Gift Card (External) — for gift certificates without a number   – Debit   – Visa   – MasterCard   – Amex   – E-Transfer   – And more 4. Save the Transaction  Click Save to record the payment and close out the sale. ✅ Tip: Even when using an external payment method, your sales will still appear in your reports. You can run individual staff reports to see who handled each sale.

Last updated on Oct 17, 2025

💰 Doing a Register Closure / Cash Out

https://www.youtube.com/watch?v=nW2cccnVd0Y You can easily close your register at the end of each day to balance cash, verify totals, and record notes for your daily sales activity. ✨ Here’s How 1. Open Register Closures From the left-hand menu, select Register Closures. 2. Click “Close Register” Tap Close Register to start a new closure. 3. Select Closure Date and Time - The closure will default to the current date and time right after your last closure (or 12:00 AM if it’s your first). - Confirm the closure covers the correct period as you can change the end date to be the time you are doing the closure or back a bit if you want to do a few closures. 4. Review Closure Details - Totals: Review totals for services, retail, tips, taxes, and overall sales. - Opening Cash Float: If this is your first closure, enter your starting cash float amount. 5. Record Any Non-Sale Cash Transactions Use the Add / Remove Cash section to log any non-sale activity like: - Adding float from the bank - Paying for parking - Buying coffee or supplies 6. Count and Enter Your Cash Count all cash in the till and enter that amount in the Counted column for cash. 7. Check Payment Totals - If you use integrated payment processing (salonMonster Payments / Stripe Terminal): Your card totals (Visa, Mastercard, Debit) will automatically appear. You’ll only need to enter counted amounts for Cash and any External Payments not processed through the terminal. - If you don’t use integrated payment processing: Manually enter the totals for each payment type from your external system (e.g., Visa, Mastercard, Debit, etc.). 8. Fix Any Imbalances If totals don’t balance, review the list of sales on the right side. Click any sale to view its full details. You can filter by payment type (e.g., MasterCard, Visa) or select All to see everything. 9. Save the Closure Click Save Closure to complete and record your register closure. 10. Print Closure (optional) After you Save the closure you then have the option to print it. Just open the closure and select Print at the bottom of the page. ✅ Tip If you use salonMonster Payments, your credit and debit totals will match automatically — all you’ll need to do is confirm your cash count and save!

Last updated on Oct 20, 2025