You can easily enable credit card payments and deposits to your bank account through our secure payments partner, Stripe. The setup process takes less than 5 minutes.
How to Set Up Stripe
⚠️ Please complete this in a web browser (it will not work in the mobile app).
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Open salonMonster and go to the main menu.
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Select Settings.
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Tap Payment processing.
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Click Set up payment processing.
You will be redirected to Stripe, where you’ll securely provide your business and banking information (in compliance with financial regulations). Once completed, you’ll be returned to salonMonster, and your payment processing will be activated immediately.
Payout Timing
When you accept payments, Stripe sends deposits directly to your bank account. Here’s what to expect:
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First deposit delay: Your first payout may take up to 7 business days to appear in your account.
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Cut-off time for deposits: Payments are batched daily at 12:00 AM UTC
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4:00 PM Pacific Time (PST)
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7:00 PM Eastern Time (EST)
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Deposit frequency: Payouts are scheduled daily, but each one typically takes ~48 business hours to reach your bank.
This means that if you process a payment before the daily cutoff, you can usually expect it to reach your account within 2 business days.
Frequently Asked Questions
âť“ Why is my first payout taking longer than expected?
Your very first payout can take up to 7 business days while Stripe verifies your banking details. After that, payouts usually arrive within 2 business days.
âť“ Can I change how often I get payouts?
Yes. Stripe allows you to adjust your payout schedule (daily, weekly, or monthly). Log in to your Stripe Dashboard to update your preferences.
âť“ What happens if I update my bank account?
If you change your bank details in Stripe, payouts may be temporarily delayed until the new account is verified. Once approved, deposits will flow into your new bank account.
âť“ Why is a payout delayed even after the 2 business days?
There are a few common reasons:
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Your bank may take longer to clear incoming deposits.
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A holiday or weekend may extend processing time.
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Stripe may require additional verification (they’ll email you if this is the case).
âť“ How can I check the status of a payout?
Log in to your Stripe Dashboard to see detailed payout information, including pending and completed deposits.
âť“ Is my banking information secure?
Yes. All business and banking details are collected directly by Stripe and are never stored in salonMonster. Stripe is PCI-compliant and regulated as a payment processor.